Comments on: How to Post things to Italy http://italychronicles.com/how-to-post-things-to-italy/ Life in the Living Museum Sat, 11 Feb 2012 15:30:06 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: How to post things to and from Italy and ensure they arrive | Good Things From Italy - Le Cose Buone d'Italia | Scoop.ithttp://italychronicles.com/how-to-post-things-to-italy/#comment-32955 How to post things to and from Italy and ensure they arrive | Good Things From Italy - Le Cose Buone d'Italia | Scoop.it Sat, 04 Feb 2012 20:18:27 +0000 http://italychronicles.com/?p=4091#comment-32955 italychronicles.com - Today, 12:18 italychronicles.com – Today, 12:18

]]> By: Alex Roehttp://italychronicles.com/how-to-post-things-to-italy/#comment-32828 Alex Roe Tue, 31 Jan 2012 16:29:56 +0000 http://italychronicles.com/?p=4091#comment-32828 Hi Mandy,Sorry to hear about your Amazon problems. So far, I've been lucky and have got Amazon goods via Amazon.it on time and in perfect condition too.Thanks for mentioning to where the parcels were sent - this information may well help others and Amazon, possibly.Best,Alex Hi Mandy,

Sorry to hear about your Amazon problems. So far, I’ve been lucky and have got Amazon goods via Amazon.it on time and in perfect condition too.

Thanks for mentioning to where the parcels were sent – this information may well help others and Amazon, possibly.

Best,

Alex

]]> By: Mandyhttp://italychronicles.com/how-to-post-things-to-italy/#comment-32825 Mandy Tue, 31 Jan 2012 14:16:36 +0000 http://italychronicles.com/?p=4091#comment-32825 I think confidence in Amazon deliveries may be a little premature. I live in the UK and earlier this month we ordered some books from Amazon for my brother to be delivered to his home address in Florence. The books never arrived. But, according to Amazon's tracking, they were delivered within four or five days and signed for in his name! I have been sending a parcel to Florence every year for about nine years. This is the first time I have used Amazon, but it is the second parcel that he has not received. This very informative blog has confirmed my suspicions and I will not be sending parcels to Italy again. Keep up the good work. I think confidence in Amazon deliveries may be a little premature. I live in the UK and earlier this month we ordered some books from Amazon for my brother to be delivered to his home address in Florence. The books never arrived. But, according to Amazon’s tracking, they were delivered within four or five days and signed for in his name! I have been sending a parcel to Florence every year for about nine years. This is the first time I have used Amazon, but it is the second parcel that he has not received. This very informative blog has confirmed my suspicions and I will not be sending parcels to Italy again. Keep up the good work.

]]> By: Alex Roehttp://italychronicles.com/how-to-post-things-to-italy/#comment-32574 Alex Roe Sat, 07 Jan 2012 23:16:16 +0000 http://italychronicles.com/?p=4091#comment-32574 Hi Juliet,Sorry to hear that the post to Florence seems to have stopped getting through. Very odd.Six weeks is a long time, but wait a little longer before accepting refunds and asking sellers to attempt to send items again.With luck, someone from Italy's postal service will be reading this post about the post and investigating - I hope so.If you have a moment, do pop back and let us all know what happened re your post.Thanks,Alex Hi Juliet,

Sorry to hear that the post to Florence seems to have stopped getting through. Very odd.

Six weeks is a long time, but wait a little longer before accepting refunds and asking sellers to attempt to send items again.

With luck, someone from Italy’s postal service will be reading this post about the post and investigating – I hope so.

If you have a moment, do pop back and let us all know what happened re your post.

Thanks,

Alex

]]> By: juliethttp://italychronicles.com/how-to-post-things-to-italy/#comment-32570 juliet Sat, 07 Jan 2012 17:24:48 +0000 http://italychronicles.com/?p=4091#comment-32570 I've lived in Florence for the last ten years and to be honest have had fairly few problems with the postal service, although the occasional package has failed to turn up or arrived with items missing. Since mid November 2011, however, I've made a total of 14 online orders from the UK (not counting several from Amazon UK) and so far only one has arrived! Some of these are now around six weeks late and I'm beginning to give up hope of ever seeing them again given that delivery from the UK usually takes little more than a week.Orders from Amazon on the other hand (only those shipped by Amazon UK's trackable service) have always arrived exactly on time and being able to track the package is such a comfort.I stumbled across this blog while trying to find some information as to why my packages are taking so long to arrive and after reading Jef's post above about the lack of a 'first in - first out' system, especially at busy periods over Christmas etc, I'm pretty horrified!Now I just hope that at some point they'll get to the bottom of the barrel and find some of my stuff down there! I've contacted various sellers about the missing items and most have offered to send out the items again free of cost or provide me with a refund, but for the moment I've declined these kind offers.I find it pretty unfair that an honest seller should have to pay for either the dishonesty or ineptitude of some of those involved in the Italian postal service. And I say some, because obviously some great people are also employed by Le Poste. My post lady is an absolute delight and I'm on first name terms with the lovely gentleman from SDA. I’ve lived in Florence for the last ten years and to be honest have had fairly few problems with the postal service, although the occasional package has failed to turn up or arrived with items missing. Since mid November 2011, however, I’ve made a total of 14 online orders from the UK (not counting several from Amazon UK) and so far only one has arrived! Some of these are now around six weeks late and I’m beginning to give up hope of ever seeing them again given that delivery from the UK usually takes little more than a week.

Orders from Amazon on the other hand (only those shipped by Amazon UK’s trackable service) have always arrived exactly on time and being able to track the package is such a comfort.

I stumbled across this blog while trying to find some information as to why my packages are taking so long to arrive and after reading Jef’s post above about the lack of a ‘first in – first out’ system, especially at busy periods over Christmas etc, I’m pretty horrified!

Now I just hope that at some point they’ll get to the bottom of the barrel and find some of my stuff down there! I’ve contacted various sellers about the missing items and most have offered to send out the items again free of cost or provide me with a refund, but for the moment I’ve declined these kind offers.

I find it pretty unfair that an honest seller should have to pay for either the dishonesty or ineptitude of some of those involved in the Italian postal service. And I say some, because obviously some great people are also employed by Le Poste. My post lady is an absolute delight and I’m on first name terms with the lovely gentleman from SDA.

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